Customer Engagement

Improve Your Serve and switch to Gladstone

Create great customer experiences that enable your team to interact with customers at any point on their journey from prospect to membership to loyal fan and advocate.

In a world where the customer is king, ensure you have a friction free customer journey at every touch point for your centre. Whether customers are joining from home, booking classes on the commute, to knowing that the showers are out of soap instantly.

We can help you reduce queues at busy times, make a forgotten wallet a thing of the past with cashless and loyalty payments in all consumer modules together with mobile top-up or self-serve kiosks.

“We got a lot of complaints from customers when they had to queue at reception and knew that something had to change. After going out to tender we choose Gladstone because it was the most flexible and cost-effective option for what we needed to do - transform the customer journey.” - ActiveNewham

Go Mobile

The world is increasingly connected, consumers of all ages now check their mobile over 100 times a day. Savvy operators are taking advantage, using MobilePro to connect with their customers, offer promotions and increase membership with social referrals

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Turn your Customers into Loyal Fans

Do you know exactly what your customers think about your site? When do you know that the changes you put in place are to be celebrated? And what are the small annoyances that get under the skin of your customers? With Insight NPS get real-time customer feedback and improve customer retention statistics

Go Self-Service

Update your front of house with our new style Kiosks. Speed up the customer journey and re-deploy static staff as concierges. Connect with customers to handle queries and prospect new customers throughout the centre.

Watch this in action at ActiveNewham

Simplify course management with Learn2/Courses

Your customers love to improve their sports skills, whether it's a tennis course or swim academy programme. Operators can easily manage complex course scheduling with our Learn2 module.

Need a course management solution but not running a Gladstone LMS, no problem!

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Let Isobel find your Club

With a combination online joining and class booking help your customers to find your club. Create a smooth customer experience when it comes to making payments with GladstonePay.

Go Cashless

Our cashless system allows your customers to top up their account at home, on the move or in centre and call off funds in your centre when and as they need them. At the touch of a few buttons, consumers can add money to a pot which they’ll be able to use to pay for products, services and activities.

Reward with Loyalty Points

Encourage your customers to become true fans of your centre by awarding loyalty points for buying products, services or activities.

“I can be wherever our members need me, it frees up my day so I can spend more time directly with customers throughout the centre. The biggest thing I hear from customers now is how easy it is to navigate around the centre.”

Darren Darby
General Manager

Atherton Leisure Centre