Create great customer experiences that enable your team to interact with customers at any point on their journey from prospect to membership to loyal fan and advocate.
“We got a lot of complaints from customers when they had to queue at reception and knew that something had to change. After going out to tender we choose Gladstone because it was the most flexible and cost-effective option for what we needed to do - transform the customer journey.” - ActiveNewham
The world is increasingly connected, consumers of all ages now check their mobile over 100 times a day. Savvy operators are taking advantage, using MobilePro to connect with their customers, offer promotions and increase membership with social referrals
Do you know exactly what your customers think about your site? When do you know that the changes you put in place are to be celebrated? And what are the small annoyances that get under the skin of your customers? With Insight NPS get real-time customer feedback and improve customer retention statistics
Update your front of house with our new style Kiosks. Speed up the customer journey and re-deploy static staff as concierges. Connect with customers to handle queries and prospect new customers throughout the centre.
Watch this in action at ActiveNewham
Your customers love to improve their sports skills, whether it's a tennis course or swim academy programme. Operators can easily manage complex course scheduling with our Learn2 module.
Need a course management solution but not running a Gladstone LMS, no problem!
As we all become more aware of living a healthy lifestyle, intervention programmes are rolling out in our community sports centres. These require accurate data capture for funders, referrers and participants. Once through the programme these customers are more likely to become long term users of your leisure facilities.
Our cashless system allows your customers to top up their account at home, on the move or in centre and call off funds in your centre when and as they need them. At the touch of a few buttons, consumers can add money to a pot which they’ll be able to use to pay for products, services and activities.
Encourage your customers to become true fans of your centre by awarding loyalty points for buying products, services or activities.
Darren Darby
General Manager
Atherton Leisure Centre
