Find Answers to Your Questions
Firstly you will need to sign into the customer portal by clicking 'Customer Login'. If you do not have a login, you will be prompted to sign up and create an account. Once you have logged into the portal, click on the 'Submit a Request' button located in the top right-hand corner by your profile name. You will then be shown a form where you can type in the details of the purpose of your support call and you will then be contacted by a member of the Support team shortly after your details have been submitted.
Unfortunately no, however, we'd love to speak to you about your current requirements so why not give us a call and we can discuss all your needs and find you the solution that's best for you. Call us now on 01491 20 10 10 and quote "Banana Split".
We acknowledge all cases within 24hrs where our Support technicians will aim to resolve your issue while you're on the phone and throughout keeping you informed with regular updates as your case is progressed. If we unable to resolve your case immediately it will be escalated to second line support for further investigation. All activity on your case will be closely monitored and visible through the Gladstone Customer Portal with notes and case resolutions details provided.
When resolving any day-to-day software issues our first-line support team calls each customer to ensure the problem has been fixed and that they are happy for the incident to be closed before we sign it off.
Using NPS (Net Promoter Score), we can analyse the extent of our customer's satisfaction and pick out any key issues that may have arisen from the feedback. Our dedicated Retention Manager will then follow up with the customer and works tirelessly to resolves any problems that they might have.
The latest version is the GDPR releases. If you have not chosen the GDPR releases then there are no further enhancements or bug fixes for pre GDPR releases. Gladstone will be developing new versions off the back of the new GDPR version and will not be upgrading any versions prior.
Yes, all of our products have now been upgraded to aid you in your quest to become GDPR compliant.
You can, however, it is not recommended. Gladstone360 has everything that GladstoneOne has and more. Choose Gladstone360 for your business needs.
Our developers are working around the clock to upgrade the booking sheets module.
Typically, a new customer would receive 11hrs of training for the entire product. This is usually broken up into 2/3 hr sessions over the course of a couple of weeks. This number could increase depending on the number of users/ sites.
GladstoneOne takes half a day to a full day maximum to install.
Everything within GladstoneOne can be enabled/disabled with licences and some additional 'Add-ons' need to be configured as well as licenced.
For multiple purchases, ordered in succession before 2 pm against the same purchase order number will qualify for one delivery charge of £15.00. If you calculate the cost of multiple items before raising a single purchase order, you can quote the same PO number on each item form.
Separate orders with separate PO numbers placed on the same day will incur a delivery charge of £15.00 per item.
Any queries please contact us on 01491 20 10 10.
Hardware must be returned within 7 days, have not been installed and in it's original/fully sealed packaging. Shipping and handling charges are not refundable.
Items returned after 7 days are subject to a 25% re-stocking fee.
Bespoke/customised and/or configured items are not refundable, such as the Mifare Readers.
Of course, you can! Get in touch today and request a demo, see how Gladstone can help you to manage active lifestyles today!
Contact us today or leave us a message, we're more than happy to help!
