GladstoneOne Product Features

Membership Management

Online Leisure and Gym Management Software

Most operators agree that managing members effectively isn't easy, but it can be simplified using GladstoneOne. With our powerful package management system, you decide on the rules for each type of membership you offer and GladstoneOne does the rest. Assign a membership to a contact and GladstoneOne applies your rules for prices, access hours, charges, payment responsibility and much more.

Functionality Includes:

Enter unlimited membership types
Add different rules for access hours, payment methods, duration and much more
Link members together for joint and family memberships
Manage multi-site access rights

Member Self Service

Our WebAccess module gives your customers self-service online access to many important functions that would traditionally have involved staff time and effort.

Company branded portal connected to your main website for client/ members to access
View contact details
Send confirmations and reminders by email and SMS text messaging

Activity & Customer Management

Staying on top of your member database and keeping in touch is paramount for member retention because if you're not, you can be sure your competitors are.

Functionality Includes:

Easy-to-use activity list and calendar to help manage your operation more effectively
View and schedule activities for other staff members
Schedule an unlimited number of calls, meetings, to-do's, emails and much more
Full contact history to show notes and outcomes of activities

Trainer & Instructor Booking

Eliminate booking clashes and increase resource efficiency and profitability. Help your members to make more bookings, more often with this great GladstoneOne feature.

Functionality Includes:

Set up daily, weekly or monthly bookings of trainers and instructors
Member self-service booking of training courses online
Detailed reporting of trainer productivity
One-time or recurring booking of member training sessions

Facility Booking & Management

Quite simply, this feature allows you to centrally manage the scheduling of physical spaces such as class studios, assign invoices and accept payments with no more paper schedule books.

Functionality Includes:

Invoice and payment tracking
Daily, weekly and monthly calendar views
Colour coded schedule to highlight payment status
Member waiting lists
Print off class and course registers

Access Control Software

Struggling with software which isn't up to the job will result in unhappy members and stressed out staff. GladstoneOne takes all the hassle out of access control with a simple, staff and member friendly Front Desk.

Functionality Includes:

ClubSafe - don't worry if your internet goes down, we've got you covered! Operators can still check in members and use POS
Get more members through your Front Desk with rapidCHECK split screen
Increase security and club rules, out of opening hours, expired members
Collect arrears easily by highlighting this at check-in stage
Multi-tasking allows check-in to continue at the same time as a POS transaction or booking

Sales Prospecting

GladstoneOne is set up and ready to run for individual and corporate sales giving you the ability to instantly look up contact details, and at a glance, see all the key information you need.

Functionality Includes:

Easily upgrade prospects to leads and then to members
Set up contact preferences
Run reports to measure all aspects of the sales process
Work across multiple sites and countries

Add-on Sales

Our software solutions provide you with total control of your package and series-based add-on services such as towels, lockers, personal training and more. No more giving out free sessions or paying staff for sessions not completed due to lack of the right system, or the use of a highly inefficient one.

Functionality Includes:

Create unlimited amounts of add-on session types
Add rules for duration, frequency and time versus visits
Sell individually, monthly or post-billed packages
Marketing and financial reports to track add-on performance

Marketing

Using GladstoneOne’s marketing tools you’ll be able to identify opportunities and implement campaigns to rapidly grow your membership base. GladstoneOne’s email marketing gives you an affordable and easy way to connect with your members through email communication.

Functionality Includes:

Client referral campaigns
Free Trial conversion reporting
Membership and package renewal reporting
Demographic reporting
Send rich HTML emails with eye catching images and fonts to single or multiple contacts
Personalise email templates
Create and save unlimited templates for use by single or multi sites

Point of Sale

Whether you have one site or one hundred, GladstoneOne’s Point of Sale features can help you increase spend per member and profitability with a system integrated into your membership management.

Functionality Includes:

Supports an unlimited number of tills
Create and track product types, categories and departments
Multiple payment types including: cash, on account, credit card, cheque, and vouchers
Generate reports: X and Z reports, Site Sales, Global Sales, EPOS deposits, refunds and returns

Financial Management

Billing and payments are one of the most important parts of any organisation, therefore GladstoneOne provides you with a consolidated source to track all your revenue in one easy-to-use system.

Functionality Includes:

Create BACS payment methods for each member
When one method fails, try to collect with the other to increase collection rate
Easily see member finance at a glance e.g. balance, charges, average monthly spend
Automated billing cycles ensure correct charges are collected on time