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Helping you to grow membership and increase customer retention - it streamlines the customer journey whilst delivering comprehensive reporting and member communications. Safe, secure and reliable, with peace of mind to control your finances and manage GDPR compliance.
Identify opportunities and implement campaigns to rapidly grow your member base. Use simple workflows to convert prospects to customers. Report on key sales and marketing metrics.
Create and manage memberships with a single integrated CRM system. Track and visualise member activities and report on all membership data to enhance customer retention.
Everything reception needs to record access into the club, take payments and handle customer membership enquiries. ClubSafe ensures reception is always available for sales, check-in and member enquiries.
Take bookings for classes, courts and activities at reception or online. Manage staff schedules, equipment and physical spaces. Maintain compliance with calculated creche staffing ratios.
Stay on top of your metrics and KPIs, understand your customers, finances and activities with comprehensive reporting capabilities to make informed decisions about your club.
Everything you need to take payments, control debt and report on profitability. Create retention strategies with cashless accounts and automated membership and payment subscriptions.
When you choose GladstoneOne our professional services team will work alongside you to install your base environment together with your front of house.
We understand your primary job is to ensure the smooth operation of your club and engage with your members. Staff turnover can be an issue in leisure when it comes to your investment in training and ongoing IT management. Consider the Configuration Service and our Managed Service to maintain a healthy system and reduce training overheads.
For those familiar with advanced club management software
Installation and training for all modules to get you started. With up to 12 hours of training for your team, you will be able to configure and administer future changes to the system.
Recommended for clubs who wish to accelerate Go-Live quickly
This one day Professional Service removes the burden of in-house configuration and accelerates Go-Live, removing the need for an expert to complete the initial setup.
This service can also be used to optimise your system at anytime.
Ideal for clubs with high staff turnover or non-IT users
With this monthly subscription we will manage changes to your system as your clubs grows - allowing you to free staff to spend time with customers, as well as reducing the need for continuously skilled staff to manage the system.
Existing customers can upgrade to the managed service at any time subject to review of the current system.