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Popular Questions and Answers
Firstly you will need to sign into the customer portal by clicking 'Customer Login'. If you do not have a login, you will be prompted to sign up and create an account. Once you have logged into the portal, click on the 'Submit a Request' button located in the top right-hand corner by your profile name. You will then be shown a form where you can type in the details of the purpose of your support call and you will then be contacted by a member of the Support team shortly after your details have been submitted.
The current version is the GDPR platform release. If you have not chosen the GDPR release; be aware that there are no further enhancements or bug fixes for pre GDPR releases. The GDPR platform release is the foundation for all future upgrades due to regulatory compliance and security improvements.
The next release is code-named Threadneedle and will be available from Nov/Dec 2018. You can register interest for this release here.
To read the Support Life-cycle policy review it on the Customer Portal.
Yes. All our products listed in our Shop are compatible with the Gladstone360 product family.
If you are using the GladstoneOne product family (previously known as LeisurePoint/Clubcentric, from SDA Software), please enquire about compatibility with your Account Manager and/or the GladstoneOne Support team.
Yes, all of our products have now been upgraded to aid you in your quest to become GDPR compliant.
With the release of software versions that offered GDPR support, Gladstone announced in April 2018 that its Contact Manager product was being moved into an End-of-Life phase. Contact Manager was originally released in 2012 and has since been superseded by Gladstone 360 Prospects. Extended support was offered until the end of 2018 to enable any remaining customers of Contact Manager to transition to Gladstone 360 Prospects or another product. From 1 January 2019 Contact Manager will no longer be developed or supported. Review Contact Manager Support Life-cycle policy. Note: A valid Customer Portal login is required to view this document.
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