Portrait of a happiness laughing fitness woman with towel standing over gray background..jpeg

Happy customers come back
more often!

Upgrade Loyalty and Retention

With 'Insight NPS' find out what your members really think of your club and use the valuable insight to drive improvements for them
Request a demo

Turn your Customers into Fans!

Gain Actionable Member Feedback

With globally recognised loyalty measure Net Promoter Score®, you can collect member feedback and gauge loyalty with just one question which takes seconds to answer.

Allows Instructors to:

  • Identify the hot topics in your facility instantly
  • Automatically send customers emails daily
  • Gives a real-time snap shot of customer perceptions
  • Fully integrated into the Gladstone platform, no need to extract separate data lists
Insight NPS Screen shot.png
“Insight NPS has changed the way we prioritise centre functions to make us a more customer centric organisation”

To Do List 

Use the handy to-do-list to manage and assign response feedback

Insight NPS to-do-list.png

They Said What..!

Understand exactly what the Detractors are unhappy about and get it sorted, quick time!

NPS Insight Detractors view.png

What is the Buzz?

See at an instant where the issues arise, use grouping and tags to identify key areas of improvement

NPS Insight Buzz.png

Shifting Perceptions

Monitor customer perception changes and conversions between Detractors, Passives and Promotors

NPS Insight shifting.png

“Each morning I check my NPS scores on my mobile phone before I hit the office, it sets me up for the day knowing exactly what needs my immediate attention" 

Martin Guyton

Chief Executive at Tonbridge & Malling Leisure Trust

 

Some of our customers who are already using Insight NPS

caerphilly pic.png
Oxford Brooks PIC.png
glasgow life PIC.png
YMCA PIC.png
fusion pic.png

Request a demo today

Ask our team for a tailored demonstration
Request a Demo