With 'Insight NPS' find out what your members really think of your club and use the valuable insight to drive improvements for them
Turn your Customers into Fans!
Gain Actionable Member Feedback
With globally recognised loyalty measure Net Promoter Score®, you can collect member feedback and gauge loyalty with just one question which takes seconds to answer.
Allows Instructors to:
Identify the hot topics in your facility instantly
Automatically send customers emails daily
Gives a real-time snap shot of customer perceptions
Fully integrated into the Gladstone platform, no need to extract separate data lists
“Insight NPS has changed the way we prioritise centre functions to make us a more customer centric organisation”
To Do List
Use the handy to-do-list to manage and assign response feedback
They Said What..!
Understand exactly what the Detractors are unhappy about and get it sorted, quick time!
What is the Buzz?
See at an instant where the issues arise, use grouping and tags to identify key areas of improvement
Shifting Perceptions
Monitor customer perception changes and conversions between Detractors, Passives and Promotors
“Each morning I check my NPS scores on my mobile phone before I hit the office, it sets me up for the day knowing exactly what needs my immediate attention"
Martin Guyton
Chief Executive at Tonbridge & Malling Leisure Trust
Some of our customers who are already using Insight NPS
