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Reception, Front of House

Give Your Reception the Workout It Needs
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In everyday life we can choose how we want to interact with others so why should it be different when they visit you?

With Gladstone360 you can deliver efficient front of house services with integrated friction free access controls and simple self-service appliances.  With our tablet optimised solution your front of house team can offer the ultimate concierge approach to delight your visitors.

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Score a 'Personal Best' with Gladstone's High Performing Reception and Access Solutions

Gladstone helps you deliver the highest level of customer service and ensures health and safety, security and any other reception and operation requirements are met.  Our reception software solutions are tried and tested, with a track record of over 35 years in the leisure and fitness industry.  Over 30,000 users rely on our software to manage millions of customers, bookings, check-in, security and point of sale every day.

We’ll work with you to ensure implementing our reception software delivers real business improvements including:

  • A 360 degree view of the customer record so the reception team can handle bookings, identify debt recovery and promote loyalty offers
  • Queue busting self-service solutions to speed up the customer flow into the facility
  • Upsell customers from standard membership cards with your own branded RFID wrist bands and key fobs to supplement your revenue
  • Access to booking records to increase retention as well as providing opportunities to prospect with insights to past customer behaviours
  • With Gladstone360 optimised for a tablet device, it gives operators the choice to mobilise reception staff to offer a bespoke concierge approach as well as the traditional desk based welcome
  • Compatible with a wide range of security systems to deal with critical facility, health and safety requirements, including secure 24/hr access entry options and un-manned reception entry
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With the increasing pressure on the time we all have to spend on leisure and fitness, Gladstone reception software delivers a seamless and efficient front of house service to deliver happy members, productive staff and bottom line improvements to profit margins.

Watch how ActiveNewham utilise Kiosk,
Cashless and a concierge approach to their front of house

“Over 1,000 customers use the kiosks for around 1,500 bookings
every single month – and that’s just at our St Ives site.”

Michelle Schwick
Huntingdon District Council

 

Self-Service Kiosk

Today’s customers expect to self-serve for speed and efficiency. Our PCI compliant Kiosks are easy to use and fast track customers at front of house to relieve pressure during peak times and provide secure entry for unmanned reception facilities. Improve your customer experience and increase footfall.

  • Reduce pressure on front of house
  • Improve customer service
  • No reliance on staff overheads
  • Less cash handling
  • Increased footfall
  • Allows for unmanned facilities
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Inspiring Customer Service

Providing great customer service that’s timely and personal is key to a successful retention strategy. Gladstone360 is designed to work on multiple platforms, allowing your team to get face to face with your customers. Utilising technology that empowers and inspires your team to interact with customers, that’s Gladstone 360.

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Prospecting and Cashless 

The new Prospect module for Gladstone360 enables front of house staff to prospect and document follow up actions for new sales opportunities. 

Together with the use of kiosk an operator can entirely remove cash if so desired for efficiency gains.

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Visual Access Controls

Combine your access controls with visual entry to secure and monitor the front of house.

 

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Streamline the Customer Journey

With our broad range of RFID wrist bands, key fobs and cards you can completely revolutionise the customer journey from reception check-in to locker management.

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“The Kiosks have been a crucial factor in the success of our efficiency project. Generally speaking, this project demonstrates Gladstone’s willingness to develop new software and expand its current systems to meet its customers’ unique requirements, which is one of the reasons we value the company as a preferred technology and software partner.”

Kieron Butcher
Communications Director, ActiveNewham

Trusted by Amazing Companies

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Ready to change the way you think about reception? 

Talk to Gladstone for a consultative approach to enhancing your 'front of house'
Lets chat about what you need