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Gladstone Solutions

Providing Trusted Solutions for Your Ever-Changing Business Needs.

RECEPTION

Deliver seamless and efficient front of house services, happy clients, productive staff and bottom line improvements to profit margins with our hassle free, easy to use interface.

CUSTOMER ENGAGEMENT

Switch now to create great customer experiences and cashless, anytime, anywhere interactions with prospects and members. Use a mobile app; MobilePro to engage with customers.

COURSE MANAGEMENT

The Course+ portal facilitates level progression and complex course management, think of this as Course+ with customer interaction, giving you the power of a CoursePro.

HEALTH OUTCOME

Analyse performance of health and intervention programmes with a portal that enables secure sharing of data between funders, referrers and participants.

ADMINISTRATION

Gladstone provides the best in back office software to drive efficiencies and growth.  Ensure smooth day to day leisure industry management with our hassle free and easy to implement solutions.

CUSTOMER EXPERIENCE

With a globally recognised loyalty measure, Net Promoter Score®, you can collect member feedback and gauge loyalty with just one question which takes seconds to answer.

BUSINESS INTELLIGENCE

Access information you need to make better business decisions and deliver a wide range of strategies to improve operational efficiencies, become more profitable and grow your business.

Reception

Our reception software solutions are tried and tested, with a track record of over 35 years in the Leisure and Fitness industry.  Over 30,000 users rely on our software to manage millions of customers, bookings, check-in, security and point of sale every day.

Some of the benefits of using our Reception solution include:

  • Queue busting systems to reduce the time it takes to deal with reception enquiries
  • Easy access to customer information to improve customer service and help implement loyalty programmes
  • Profitable and easy concession selling
  • Using a mobile app to increase member retention and enhance centre communications
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Customer Engagement

In a world where feedback and client customisation has become the norm and expectations of the customer experience are high, our solutions provide a hassle-free way to engage with members to deliver a wide range of business benefits:

  • Harness Self-service Applications to Reduce Overheads and Improve Customer Experiences
  • Gain Valuable Customer Feedback for Improved Facility Management
  • Use Mobile Communication to Run Game Changing Digital Campaigns and Promotions
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Course Management

The Learn2 module takes this functionality beyond standard class and activity booking with additional portal functionality to facilitate level progression and complex course management, think of this as Course+ with customer interaction, giving you the power of a CoursePro.

  • Continuous assessment
  • Integrated Direct Debit membership
  • Online enrolment and attendance
  • Mobile handset functionality for teachers
  • Performance monitoring and reporting
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Health Outcome

With Health (powered by IMPACT) operators can analyse performance of health and intervention programmes.  The solutions' portals enables secure sharing of data between funders, referrers and participants. Health reduces operational adminstration and delivers accruate data analysis with granular reporting.

Whether it is reporting and administration time, or time saved by having practitioners working online during their sessions, Health powered by iMPACT will save time. 

Monitor KPIs in real-time and improve participant rentention. The UK based hosted platform offers peace of mind with security and data sensitivity.

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Administration

Gladstone provides the best in back office software to drive efficiencies and growth.  Ensure smooth day to day leisure industry management with our hassle free and easy to implement solutions. With over 35 years’ experience in the leisure and fitness industry, Gladstone has 1,000s of happy users enjoying our systems every day to create a host of business benefits:

  • Secure and Efficient Debt Collection
  • Seamless GDPR Compliance and Data Privacy
  • Hassle Free Capacity and Calendar Management to Reduce Overheads and Keep Everyone Happy
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Customer Experience

With a globally recognised loyalty measure, Net Promoter Score®, you can collect member feedback and gauge loyalty with just one question which takes seconds to answer.

It allows Instructors to:

  • Identify the hot topics in your facility instantly
  • Automatically send customers emails daily
  • Gives a real-time snap shot of customer perceptions
  • Fully integrated into the Gladstone platform, no need to extract separate data lists
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Business Intelligence

Find your inner strength with our Business Intelligence Solution. Now a must-have for the leisure and fitness industry, Gladstone BI solution provides the information you need at your finger tips, to make informed decisions that ensure you stay ahead of the rest. 

  • Prepare your database ready for GDPR
  • Analyse customer demographics
  • Explore membership attrition & retention
  • Discover financial trends
  • Report on income & usage
  • Calculate attendance trends and patterns
  • Monitor subscription volumes against KPI’s
  • Make decisions around viability of classes & courses
  • Investigate utilisation of resources 
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Switch to Hosting

Switch over from your on-premise solution to a hosted solution and reduce your IT expenditure. Our hosted platform is managed by RackSpace a Leader in the Magic Quadrant for Public Cloud Managed Service Providers.

  • Never pay for an upgrade again!
  • You'll always be on the latest version
  • Suitable for large multi-sites
  • Ideal for small clubs and gyms, ask us about GladstoneOne
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