Webinars

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Upcoming Webinars

January

January 23rd, 2020

Global Price increases-Increasing Product Prices in Plus2 & 360- Includes increasing prices of hosted reservations

January 30th, 2020

Cleaning up Your Database -Batch postings module and Member Purge Reporting

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 11am
Time: 10am - 11am

How to increase/change the price of product, subscription and hosted reservations in Plus2/360. Update Block Booking Invoice totals.

Suitable for: Admin, Management, senior Management level & system configuration team/decision makers.

Learning goal: To demonstrate how to increase and modify the price of products in Plus2/360, manually and globally.

Clearing unpaid sales on members and non members accounts and how to void payments in Plus2. Demonstration of Purging Old Member records in Plus2/360.

Suitable for: System Administrator, admin back office staff and Management level

Learning goal:  To use the batch postings module to clear up members and non members debt within the Plus2 database and how to purge old member records from your system.

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February

February 5th, 2020

Understanding Electronic Funds Transfer (ETF) for DD & AUDDIS

February 13th, 2020

Plus2-Building Booking Sheets & Activities -for use in Plus2 and G360

February 27th, 2020

Reports Generator -Useful Reports in Plus2

hosted by Tim Gent

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 1pm
Time: 10am - 12pm
Time: 10am - 12pm
  • Explanation of AUDDIS - Electronic and Paperless
  • Explanation of EFT (Direct Debit)
  • Processing Dates
  • File Locations
  • BACS Transmission Software
  • EFT Rejections – Manual and EFT Rejection Wizards
  • General EFT Administration

Suitable for: Users responsible for processing and managing the Direct Debit and AUDDIS run within Gladstone.  

Downloads: Bacs Processing Calendar

A refresher session/Intro, on how to configure new bookings sheets and activities for bookings in plus2 and G360.

Suitable for: Users of Plus2 & 360, at Admin or Management level and site Management

Learning goal: To set up examples of booking sheets for your facility, with some activity examples. Although activities are configured in Plus2, they can also be booked through the 360 product.

An overview of the Plus2 Reporting Tool -A bite sized training session, on some commonly requested reports and saved system macros.

Suitable for: Users of Plus2 at Admin or Management level

Learning goal: An overview of The Report Generator, with some generic report examples demonstrated and saved.

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March

March 5th, 2020

Dishonour Bookings and Late Cancellations

March 19th, 2020

Gladstone 360 Contacts & Workflow Examples

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 11am
Time: 10am - 12pm

Dealing with Late cancellations and No shows for booking activities and class reservations, within Plus2 & G360.

Suitable for: Administrators, Supervisors, Duty Managers & System administrators

Learning goal: To be able to set up, late cancellation booking policies for your facility and then be able to report on this.

An Introduction to our new Contacts module within the Gladstone 360 product suite and how to setup workflow examples, for signing up members front of house.

Suitable for: Existing 360 customers and all new customers

Learning goal: To learn how to add Contacts/Members and create some workflow examples, in the Contact G360 product Suite

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April

April 2nd, 2020

Plus2- Block Bookings Configuration and Invoicing Module

April 23rd, 2020

Gladstone 360 Configuring Tills

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 12pm
Time: 10am - 11.30am

Overview session, on how to set up block bookings in Plus2 and how to operate the invoice module.

Suitable for: Users of Plus2, at Admin or Management level

Learning goal: To set up block bookings, within the bookings module and then how to operate the invoice module and pay off invoices within G360 & Plus2.

How to configure G360 POS tills, using the configuration cog.

Suitable for: Site administrators, admin and Management Level users

Learning goal: An Introductory guide, on how to get the best out of your till configuration and layouts in the G360 system.

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May

May 7th, 2020

Gladstone Management Console-Direct Debit Module

May 21st, 2020

join@home Discounts and online promotions

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 11am
Time: 10am - 11am

Overview of GMC - showing how to operate a Direct debit & Auddis run, from within the GMC product.

Suitable for: Users at Admin or Management level, who currently perform Direct debit/ Auddis, runs through Plus2 and wish to move to using the GMC products auddis or DD runs

Learning goal: Demo on how to process Auddis and EFT runs from within the Gladstone Management Console

Bite sized training session, with its main focus on, how to run subscription discounts within the join@home product.

Suitable for: Admin, Management and configuration level Users

Learning goal: To look at creating subscription discounts and promotions to be sold via the join@home product, and configured within the Gladstone management product.

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June

June 11th, 2020

Connect & Mobile PRO Configuration (Inc Midnight offset -Member Facing Global)

June 25th, 2020

Gladstone 360 -Memberships, Freeze and Cancellations

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 11am
Time: 10am - 11am

A taster demonstration on how the latest version of Connect works and some of its configuration features

 

Suitable for: All

Learning goal: To get an overview of Online bookings configuration and operations for class, course and general activity bookings

An Introduction to member cancellations and freeze practices, within the Gladstone 360 product.

Suitable for: Existing & new G360 customers, and membership administrators

Learning goal: To process member cancellations and member freeze for membership administration within G360

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July

July 9th, 2020

Plus2 -Setting up and editing booking sheets and Activities for Use with Plus2 and 360

July 16th, 2020

Eye Q Commonly Requested EyeQ Report Examples

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 12pm
Time: 10am - 11.30am

A refresher session/Intro, on how to configure new bookings sheets and activities for bookings in Plus2 and G360.

Suitable for: Users of Plus2 & 360, at Admin or Management level and site Managers

Learning goal: To set up examples of booking sheets for your facility, with some activity examples. Although activities are configured in Plus2, they can also be booked through the 360 product. 

Introductory online session on EyeQ Reports Examples- Gladstone's new analysis and business intelligence reporting system.

Suitable for: Current Users of EyeQ Reports 

Learning goal: Utilising specific EyeQ report examples and then export into Excel as a pivot table, to provide informative and creative report examples.

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August

August 13th, 2020

Plus2 Configuration Products, Price level Override & Subscription Examples

August 27th, 2020

G360 Configuring the Class Widget Module

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 12pm
Time: 10am - 11am

How to configure Price Products, with price level override & membership subscription examples in Plus2.

Suitable for: All users of Plus2

Learning goal: To set up price product buttons and deal with price level override & subscription examples.

How to set up the new G360 Class Attendance Widget.

Suitable for: Reception and system administration operators of Plus2

Learning goal: To set up and operate the class attendance widget within G360.

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September

September 17th, 2020

Plus2 Membership Administration Examples (Includes Membership Wizards)

September 24th, 2020

Plus2 -Configuring Different Types of Calendar Examples

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 12pm
Time: 10am - 12pm

Membership admin examples: such as cancellations, freeze and deleting bank accounts in masses.

Suitable for: Users of Plus2 & 360, at Admin or Management level

Learning goal: How to set up membership wizards examples. Cancellations, Freeze and renewing memberships

How to set up, different calendar examples, for use within in Plus2 and G360.

 

Suitable for: All users of Plus2 and 360

Learning goal: How to configure calendars for use behind products, subscriptions, booking sheets and activities. Also suitable for 360 users.

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October

October 22nd, 2020

GMC
Archive
Module

October 29th, 2020

GMC-Member Data Extract Report Includes Marketing Campaigns and Preferences Examples

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 11am
Time: 10am - 10.30am

Overview of the Gladstone Management Console - Archive Module

 

Suitable for: Bite sized training session, for trained users of the GMC -archive module and this session is suitable for IT Managers and System Administrators

Learning goal: How to archive redundant Plus2 configuration and member data examples, from your system, with the latest archiving features.

Overview of the new member data extract report (Allows you to extract members marketing preferences for non EyeQ customers) GDPR Versions of Plus2 and Above

Suitable for: All users of Plus2 and Plus2 reports (The member data export report, is for customers who do not use EyeQ) Small Site customers only

Learning goal: How to enable the new member data extract report, for reporting on opting in and out of marketing preferences. For customers who do not have access to EyeQ reports. Small site customers only.

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November

November 12th, 2020

Gladstone Management Console-Direct Debit Module and direct Debit Rejections

November 26th, 2020

Learn 2 Courses- for Absolute Beginners New to Swim School

hosted by Shona Napier

hosted by Shona Napier
Time: 10am - 11am
Time: 10am - 11am

Overview of GMC DD module- Showing how to operate an Auddis & Direct debit run from within the GMC product with Direct Debit Rejections examples

Suitable for: Users at Admin or Management level, who currently perform Direct debit/ Auddis, runs through Plus2 and wish to move to using the GMC products Auddis or DD runs

Learning goal: How to process Auddis and EFT runs, from within the GMC product and then dealing with manual & Electronic direct debit rejections

Overview of GMC DD module- Showing how to operate an Auddis & Direct debit run from within the GMC product with Direct Debit Rejections examples

 

Suitable for: An intro session for beginners and new customers of Learn2 Courses

Learning goal: This session is purely an overview of how Learn2 works , for beginners to the product.

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December

December 3rd, 2020

G360 Contacts & Email Manager Configuration

hosted by Shona Napier

Time: 10am - 11am

The Contacts module- with configuration of Email Manager & Email Templates. New Contacts/Members, joining your club, will receive various emails on member sign up processes

Suitable for: Existing 360 customers and all new customers

Learning goal: This session will mainly focus on the configuration of email Manager and email templates, that will be sent to new contacts on sign up through 360.

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